How to Complain About a UK Company: Taking Disputes to the Financial Ombudsman

If you are having an unresolved dispute with a UK business regarding a complaint that you have, we may be able to assist.

We can assist with the following:

  1. Insurance disputes;
  2. Consumer credit;
  3. Financial advice;
  4. Banking disputes; and
  5. Investment disputes.

How we can assist

We can assist with discussing your complaint with the business, giving them the opportunity to rectify.

Should the business reject your complaint or refuse to engage, we are experienced in drafting the Financial Ombudsman documentation and can assist throughout the process.

Should the Financial Ombudsman reject your complaint, we can also assist you with issuing proceedings against the business.

Time limits

It is best to take action as soon as it is clear there is an issue.

The Financial Ombudsman will not be able to assist if the matter you are complaining about happened more than six years ago or you complain more than three years from when you became aware that you had a reason to complain.

You will also need to contact the Financial Ombudsman within six months of the final response from the business about your complaint.

Two Stage Process

There are two stages with Financial Ombudsman. The first stage is the investigation stage where your complaint will be looked at by an investigator and an initial finding will be given.

If you don’t agree with their response, we can request a final decision from one of the ombudsmen.

Types of compensation that can be awarded

The Financial Ombudsman attempts to put the customer back in the position that they should have been had matters not gone wrong.  This can mean a financial award but they can also order that the business rectify information or for example reinstate no claims discount.

Compensation that can be awarded by the Financial Ombudsman has recently been increased to £350,000.  Interest can also be awarded.

The Financial Ombudsman can also award compensation for distress, inconvenience, pain, suffering and damage to reputation.

How to contact us

Should you require assistance with a dispute that you wish to take to the Financial Ombudsman please contact Lauren Baber on lauren.baber@kitsons-solicitors.co.uk


Kitsons Solicitors - Lauren Baber

Need advice on an issue?
Please contact me directly with this form

    We use your name, email address, company name and telephone number for the sole purpose of providing you with information regarding this specific enquiry. Your information is transferred and stored securely at all times. We never share your information with any third parties. For more details, please read our privacy policy.


    About the author

    Kitsons Solicitors - Lauren Baber

    Lauren BaberSolicitor

    Lauren is a Solicitor in the Dispute Resolution/ Litigation team

    More about Lauren