How to Complain About a UK Company: Taking Disputes to the Financial Ombudsman
If you are having an unresolved dispute with a UK business regarding a complaint that you have, we may be able to assist.
We can assist with the following:
- Insurance disputes;
- Consumer credit;
- Financial advice;
- Banking disputes; and
- Investment disputes.
How we can assist
We can assist with discussing your complaint with the business, giving them the opportunity to rectify.
Should the business reject your complaint or refuse to engage, we are experienced in drafting the Financial Ombudsman documentation and can assist throughout the process.
Should the Financial Ombudsman reject your complaint, we can also assist you with issuing proceedings against the business.
It is best to take action as soon as it is clear there is an issue.
The Financial Ombudsman will not be able to assist if the matter you are complaining about happened more than six years ago or you complain more than three years from when you became aware that you had a reason to complain.
You will also need to contact the Financial Ombudsman within six months of the final response from the business about your complaint.
Two Stage Process
There are two stages with Financial Ombudsman. The first stage is the investigation stage where your complaint will be looked at by an investigator and an initial finding will be given.
If you don’t agree with their response, we can request a final decision from one of the ombudsmen.
Types of compensation that can be awarded
The Financial Ombudsman attempts to put the customer back in the position that they should have been had matters not gone wrong. This can mean a financial award but they can also order that the business rectify information or for example reinstate no claims discount.
Compensation that can be awarded by the Financial Ombudsman has recently been increased to £350,000. Interest can also be awarded.
The Financial Ombudsman can also award compensation for distress, inconvenience, pain, suffering and damage to reputation.
How to contact us