A.If you do have grounds to be dissatisfied there are several ways you may seek redress, through legal proceedings, a complaint to the relevant professional body or to one of the Ombudsman services.
In order to make a legal claim there are certain preliminary steps that must be followed and these are set out in a pre-action protocol. As your solicitor we will endeavour to investigate the available evidence, if relevant obtain expert evidence and formulate a detailed Letter of Claim. The benefit of following this procedure is that often it enables us to settle the claim without actually issuing Court proceedings.